This policy explains how paying for PRO Play works: what you are charged, when it renews, how to cancel and when you can get a refund. It forms part of our Terms of Service.
Current prices are always shown on the Premium page and at checkout before you pay. Prices are in US dollars unless stated otherwise. Your bank may apply currency conversion or foreign transaction fees.
Payments are processed securely by Stripe. We never see or store your full card number. You can pay with major debit and credit cards and, where your device supports them, digital wallets such as Apple Pay and Google Pay. Charges appear on your card statement under our billing name.
Purchases are made on the PRO Play website. They are not available inside the PRO Play mobile or TV apps, but Premium bought on the website unlocks in the apps when you sign in with the same account.
Premium renews automatically at the end of each billing period and your saved payment method is charged the current price, until you cancel. Your next renewal date is shown under Premium → Manage plan.
If we change the price of Premium, we will tell you at least 30 days before the change affects your next renewal. You can cancel before then if you do not wish to continue.
You can cancel any time from Premium → Manage plan → Cancel plan. After cancelling you will not be charged again, and you keep Premium until the end of the period you have already paid for. You can resume before that date from the same screen.
If a renewal payment fails, we and Stripe will retry it over the following days and ask you to update your card. If payment still cannot be collected, Premium will end until a successful payment is made.
Subscription fees are generally non-refundable, and we do not give refunds for partly used billing periods. We will refund you where:
Please contact us within 14 days of the charge. Approved refunds are returned to the original payment method and usually arrive within 5–10 business days, depending on your bank. When a subscription payment is refunded, the Premium access it paid for ends.
Premium codes cannot be exchanged for cash and are subject to the conditions given with them. Premium included by an internet provider, device maker or other partner is governed by your agreement with that partner. Please contact them about their billing.
If you think a charge is wrong, please contact us first. We can usually resolve it faster than your bank. Accounts with an open chargeback may be suspended while the dispute is reviewed.
For billing questions, cancellations or refund requests, please contact us with the email address on your PRO Play account: